CPL Darrel Teng, 2 SIR, saves 30 minutes on his travelling time when using this shuttle service. He says, “with the shuttle service, a lot of us, NSFs and Regulars, can get from our respective units to a nearby bus stop around our neighbourhood and go home from there. I feel it doesn't only save time, but it is also very convenient. I can use the time saved to get more rest."

In the trial services, each shuttle service to the neighbourhood clusters uses a 13-seater minibus while shuttle services to the nearest MRT station are served by two 23-seater buses making two trips each.